by: Fractrade® President, Dan Dugger
Every Holiday Somebody Gets Left Eating Cold Turkey
Fractional ownership is a strong solution, but its achilles heel has always been the holidays.
Fractional ownership works very well when the demand for aircraft is spread out evenly, but when all their customers decide to travel at the exact same time (i.e. Thanksgiving, Christmas and New Years), the fleet hits overload.
Let's face it, the holidays are crazy enough without having to worry about getting that phone call. You know the one that always comes as you are driving to the airport with a car full of presents:
"Your plane has had a mechanical issue and we are trying to find a backup."
Fractional Providers have sought ways to resolve some of this inevitable problem with peak period day restrictions that range from three-day advanced notice up to declining the flight if you call in too late.
But even with these limitations, all it takes is one late customer or a mechanical issue to begin the game of Russian roulette. The problems can trickle down to dozens of customers; it is a nightmare for everyone involved...
As a former Vice President of a major Fractional Provider, I chose to protect my customers from this random chaos by proactively placing them in privately chartered aircraft when I saw the waiting lines for aircraft piling up.
Because a chartered aircraft operates outside of the impacted fractional fleet; it is usually dedicated to just you for that day.
The natural tendency of the fractional customer is to view being placed on a charter flight as being "slighted" or "not a priority" compared to others that are still in the cue for a fleet plane. But once these same customers understand the breaking points of the program, they are able to better navigate the true priority: their time.
Here's the reality:
No fractional program can operate without utilizing the charter community for back up.
The most experienced fractional customers know this and are already mixing charter into their aviation portfolio.
Routinely veteran customers compare the cost of their trip against their program's cost to fly, even on non-peak days. Most charter flights can be reserved and held up to 72 hours in advance without a fee, just like a hotel. This strategy becomes even more valuable during the holidays.
Also consider using this tip when you get close to running out of fractional hours. As a bonus, you will save your valuable, fractional hours and likely save money too.
Any time a fractional program uses an aircraft outside of their fleet it is a financial loss to the program, so it is not a phone call they want to make. Ultimately, it decreases the customer's faith in the program and increases their blood pressure. A good understanding of how and when to use charter can be the solution for everyone.
Fractrade® wants our clients to get the most out of their fractional share. If we can help you with a charter or give you more tips that will improve your flying experience then give us a call. You can reach me at Dan.Dugger@fractrade.com or 864.244.3462.
Kristin is standing by to provide you with a quote for your upcoming trip.
"Let me worry about the details. My goal is to ensure you get to enjoy the holidays by avoiding the stress of travel plans."
Contact her at 864.244.3462.
The content provided is for informational purposes only. Neither Fractrade®, nor any of its affiliates, is providing legal, tax, or investment advice. You should consult your legal, tax, or financial advisor about your personal situation.